Terms and conditions
Rules of the online shop

§ 1

Introductory provisions

Online shop LIFTBAY.PL, available at the Internet address, is run by LIFTBAY Sp. z o.o. with its seat in Łódź Sienkiewicza Street 85/87/8 entered into the National Court Register by the District Court in Łódź, Commercial Department of the National Court Register under the number KRS 0000723184, NIP 7252264972, REGON 369713139

These Terms and Conditions are addressed to Entrepreneurs and determine the rules and procedures for the conclusion of a Sales Agreement with an Entrepreneur through the Store.

§ 2


Seller – LIFTBAY Sp. z o.o. with its registered office in Łódź at Sienkiewicza Street 85/87/8 , postal code 90-057, entered into the National Court Register by the District Court in Łódź, Commercial Division of the National Court Register under number KRS 000723184 , NIP 7252264972 , REGON 369713139

Customer – any entity making purchases through the Store.
Entrepreneur – a natural person, a legal person and an organisational unit that is not a legal person but to which a separate act grants legal capacity, performing business activity on its own behalf, which uses the Shop.
Shop – an online shop operated by the Seller at the following website:
Distance agreement – an agreement concluded with the Customer within an organized system of contract conclusion at a distance (within the Shop), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication until the conclusion of the agreement.
Rules – these rules of the Store.
Order – Customer’s declaration of will made by means of the Order Form and aiming directly at concluding a Contract of Sale of a Product or Products with the Seller.
Account – Customer’s account in the Shop, it contains data given by the Customer and information about Orders placed by him/her in the Shop.
Registration form – a form available in the Shop, enabling the creation of an Account.
Order form – interactive form available in the Store which enables the placement of an Order, in particular by adding Products to a Basket and specifying the terms of a Sales Agreement, including the method of delivery and payment.
Basket – an element of the Shop’s software in which the Products selected by the Customer for purchase are visible, as well as the possibility of determining and modifying the Order’s data, in particular the quantity of products.
Product – an item/service available in the Store which is the subject of a Sales Agreement between the Customer and the Seller.
Sales Agreement – a contract of sale of a Product concluded or concluded between the Customer and the Seller via the Internet Shop. The Sales Agreement is also understood – according to the Product’s characteristics – as the agreement for the provision of services and contract for specific work.

§ 3

Contact with the Shop

The Seller’s address: Łódź, ul. Sienkiewicza 85/87/8
Seller’s e-mail address:
Vendor phone number: 790 543 800
Seller’s bank account number 78 1050 1461 1000 0090 8033 9436
The Customer may communicate with the Seller using the addresses and telephone numbers given in this paragraph.
The Client can communicate with the Seller by phone between 8 am and 4 pm.

§ 4

Technical requirements

To use the Shop, including browsing the Shop’s assortment and placing orders for Products, the following are necessary

a final device with access to the Internet and a web browser such as a computer, tablet or phone
an active electronic mail account (e-mail),
cookies enabled.

§ 5

General information

To the fullest extent permitted by law, the Seller is not responsible for disturbances, including interruptions in the functioning of the Shop caused by force majeure, unauthorised actions of third parties or the incompatibility of the Online Store with the Client’s technical infrastructure.
Browsing the Shop’s assortment does not require creating an Account. Placing orders by the Customer for products in the Store’s assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Terms and Conditions or by providing the necessary personal and address data which enables the processing of the order without creating an Account.
The prices given in the Shop are given in Polish zloty and are net prices (they do not include VAT).
The final (ultimate) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including fees for transport, delivery and postal services), of which the Customer shall be informed on the Store’s website when placing an Order, including at the moment of expressing his or her will to be bound by the Sales Agreement.
If the nature of the subject of the Agreement does not make it possible, in a reasonable manner, to calculate in advance the final (final) price, the information on the manner in which the price will be calculated, as well as transport, delivery and postal charges and other costs shall be given in the Shop in the Product description.

§ 6

Creating an Account in the Shop

In order to set up an Account in the Shop, it is necessary to fill in the Registration Form. It is necessary to provide the following data e-mail address, password, telephone number, nip, company name.
Setting up an Account in the Shop is free.
Logging into an Account is done by providing a username and password established in the Registration Form.
The Customer may at any time, without giving any reason and without incurring any fees on this account, delete the Account by sending the appropriate request to the Seller, particularly by e-mail or in writing to the addresses given in § 3.

§ 7

Rules for placing an Order

In order to place an Order it is necessary to:

log on to the Store (optionally);
select the Product which is the subject of the Order and then click the “Add to basket” button (or equivalent);
click the button “Order and pay”/”Order and pay” and confirm the order,
choose one of the available payment methods and, depending on the payment method, pay for the order within a specified period, subject to § 8.3.

§ 8

Offered delivery and payment methods

The Customer may use the following methods of delivery or collection of the ordered Product:
Courier delivery,
Cash on delivery
The Customer may use the following payment methods:
C.O.D. payment
Payment by bank transfer to the Seller’s account.
Detailed information on delivery methods and acceptable methods of payment can be found on the Store’s website.

§ 9

Execution of a Sales Contract

The conclusion of the contract of sale between the Customer and the Seller takes place after prior submission of the Order by the Customer using the Order Form at the Online Store in accordance with § 7 of the Terms and Conditions.
After placing an Order the Seller shall immediately confirm its receipt and at the same time accept the Order for execution. Confirmation of receipt of the Order and its acceptance for execution takes place by the Seller sending to the Customer the appropriate e-mail message to the e-mail address given during the placement of the Order, which contains at least the Seller’s statement of receipt of the Order and its acceptance for execution. The moment the Customer receives the above e-mail, the Sales Agreement between the Customer and the Seller is concluded.
In the case of choosing by the Customer:
transfer payment The Customer is obliged to make the payment within 5 calendar days from the day of concluding the Sales Agreement – otherwise the order will be cancelled.
payment on delivery, the Customer is obliged to make the payment on delivery.
If the Customer has chosen the method of delivery, the Product shall be dispatched by the Seller within the period indicated in its description (subject to sec. 5 of this paragraph), in the manner chosen by the Customer when placing the Order.
a. If Products with different delivery dates are ordered, the delivery date is the longest date given.
b. Where the Product(s) have different delivery times, the Customer shall have the option to request that the Product(s) be delivered in instalments or that all Product(s) be delivered when the Order is complete.

The start of the Product delivery period to the Customer is calculated as follows:
In the case of choosing by the Customer the method of payment by transfer – from the date of crediting the Seller’s bank account.
If the Customer chooses cash on delivery payment method – from the date of the Sales Agreement conclusion. 9,
9th Delivery of the Product takes place in Europe.

  1. Delivery of the Product to the Customer is chargeable, unless the Sales Agreement provides otherwise. The Product delivery costs (including transport, delivery and courier service fees) are indicated to the Customer on the Online Shop website while placing an order.

§ 10

Right of withdrawal

The Consumer may withdraw from the Sales Agreement due to extended lead time or lack of availability of goods in stock at the time of order.
The Consumer may withdraw from the Agreement by submitting a statement of withdrawal to the Seller.
Shipping costs of returned goods are covered by the Customer.
The Seller will, within a maximum of 10 working days from the date of receipt of the declaration of withdrawal from the purchase contract, return the funds by transfer to the account specified by the Customer.
The statement can be sent by traditional mail, or electronically by sending the statement to the e-mail address of the Seller
If the statement is sent by the Consumer by e-mail, the Seller will immediately send to the Consumer at the e-mail address provided by the Consumer a confirmation of receipt of the statement of withdrawal from the Agreement.
Effects of withdrawal from the Agreement:
In the event of withdrawal from the Agreement, the Seller shall return to the Consumer immediately, no later than within 14 days from the date of receipt of the Consumer’s statement of withdrawal from the Agreement, all payments made by the Consumer.
The Seller may withhold the reimbursement until it has received the Product back or until it has been provided with proof of having sent the Product back, whichever event occurs first.
The Consumer should send back the Product to the Seller’s address given in these Terms and Conditions immediately, no later than 14 days from the date on which he informed the Seller of his withdrawal from the Agreement. The deadline is met if the Consumer sends back the Product before the expiry of the 14-day period.
The Consumer shall bear the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be sent back in the usual way by post.
When returning full-value goods to the account of Liftbay Sp z o.o. An amount of 15% will be charged as a return service cost.

§ 11

Complaint and warranty

The Sales Agreement covers new Products.
The Seller is obliged to provide the Customer with goods free from defects.
In case of defects of goods purchased from the Seller, the Customer has the right to make a complaint based on the warranty provisions of the Civil Code.
The complaint should be submitted in writing or electronically to the addresses of the Seller given in these Terms and Conditions.
It is recommended to include in the complaint, among others, a brief description of the defect, the circumstances (including date) of its occurrence, the data of the Customer submitting the complaint and the Customer’s request in connection with the defect of the goods.
The Seller shall respond to the complaint immediately, no later than within 14 days, and if the Seller fails to do so within this period, it is considered that the Customer’s request is justified.
If a guarantee has been granted for the Product, the information about it, as well as its content, will be included in the shop regulations.

§ 12

Privacy policy

The Administrator of Customers’ personal data collected via the Internet Shop is Liftbay Sp z o.o. ul. Sienkiewicza 85/87/8 90-057 Łódź.
The Customers’ personal data, in particular their first and last name, address, company details and e-mail address, collected by the administrator via the Internet Shop are gathered in order to perform the Sales Agreement, and if the Customer agrees to it – also for marketing purposes.
The recipients of the personal data of the Customers of the Internet Shop can be:
In the case of a Customer who uses the courier delivery method in the Internet Shop, the Administrator will make the collected personal data of the Customer available to a chosen carrier or agent executing the shipment on the order of the Administrator. Apart from these entities, the Customer’s data shall not be disclosed to anyone else.
The Customer’s personal data is collected with special care and is duly protected so that no unauthorised person has access to it. 4.
4th The customer has the right to access the content of their data, correct and delete them.

5th Providing personal data is voluntary, although failure to provide the personal data specified in the Terms and Conditions necessary to conclude a Sales Agreement results in inability to conclude the same.

§ 13

Final provisions

First Contracts concluded through the Online Store are concluded in Polish.

2nd Seller reserves the right to make changes to the Terms and Conditions for important reasons, such as changes in laws, changes in methods of payment and delivery – to the extent that these changes affect the implementation of these Regulations. The Seller will inform the Customer about each change at least 7 days in advance.

Third In matters not covered by these Terms and Conditions generally applicable provisions of Polish law, in particular: Civil Code; Act on providing services by electronic means; Act on consumer rights, Act on personal data protection.